![]() The error occurs on one particular site only Some forms of malware intercepting encrypted web traffic can cause this error message - refer to the article Troubleshoot Firefox issues caused by malware on how to deal with malware problems. More information for IT departments on how to go about this can be found in the Mozilla Wiki page CA:AddRootToFirefox. If you suspect this might be the case, please contact your IT department to ensure the correct configuration of Firefox to enable it to work properly in such an environment, as the necessary certificate might have to be placed in the Firefox trust store first. Some traffic monitoring/filtering products used in corporate environments might intercept encrypted connections by replacing a website's certificate with their own, at the same time possibly triggering errors on secure HTTPS-sites. Monitoring/filtering in corporate networks In case you want to manually install the missing certificates for affected accounts, you can refer to this Microsoft support article. Read this Microsoft FAQ page on how to turn off these family features for accounts. In Microsoft Windows accounts protected by Family Safety settings, secure connections on popular websites like Google, Facebook and YouTube might be intercepted and their certificates replaced by a certificate issued by Microsoft in order to filter and record search activity. Finally, reboot your system for the changes to take effect.įamily Safety settings in Windows accounts.In the Encrypted connections scanning section check the Do not scan encrypted connections option and confirm this change.Open the dashboard of your Kaspersky application.Otherwise, you can also disable the interception of secure connections: The Kaspersky Downloads page includes "update" links that will install the latest version free of charge for users with a current subscription. In ESET security products you can try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article.Īffected users of Kaspersky should upgrade to the most recent version of their security product, as Kaspersky 2019 and above contain mitigations for this problem. Uncheck the Show safe results option for those websites which are showing an error message.Click on Settings and enable the Advanced view on the top right of the panel. ![]()
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